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The ERP Organizational Change Journal

Episode 65:

ERP Vendor: Let’s Explore Epicor, ERP Trends, and Differentiators

by | Aug 22, 2022

About this Episode

In this episode, we discuss a specific ERP vendor, Epicor. What is Epicor? How is Epicor unique? 

Objective research suggests there is one best ERP solution for each and every unique organization. But what does that really mean? The organization needs to take the time and effort to find that “one best fit” without making assumptions.  Research suggests that ERP systems selection, implementation methodology, and partner selection are critical for a successful ERP organizational change project. So in this episode, we will further explore a specific ERP vendor for more insight on ERP trends, ERP differentiators, and much more!

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Lisa Pope, Epicor President

Lisa Pope – Executive Vice President
Executive Leadership Team
Epicor Software

More About Lisa

Lisa Pope is a dynamic leader and go-to-market executive that develops high performing sales teams that drive significant value and growth. She is passionate about her client’s long-term success which leads to delighted customers and repeat business.

Currently, as President at Epicor, a One Billion Enterprise Software player in the manufacturing, distribution and retail markets, Lisa is responsible for the entire Go-To-Market from “Brand and Demand, to Land and Expand”.  She is a significant force in driving the company’s overall transition from license to Software as a Service.  In addition to P&L responsibility, Lisa is a key member of the Executive Leadership team, instrumental in key acquisitions and in the strategic sale of Epicor to Clayton, Dubilier and Rice in October of 2020.  Prior to Epicor, Lisa held strategic leadership roles at Infor, QAD and Oracle, driving growth and the shift to SAAS.

Epicore Logo


Episode Highlights Timeline 

05:01 what is Epicor? Please elaborate more on Epicor. What is it and who are your customers?

06:32 How would you define ERP for our listeners?

08:09 Suppose you are leading a kickoff meeting for an organization that is just starting an ERP implementation. How would you define and describe for them “success” in terms of an ERP organizational change?

10:18 Would you agree that ERP system selection is one of the most crucial decisions to be made during an ERP organizational change endeavor? Why? So, as you know there are many, hundreds, of different vendors in the ERP space. What would be your general advice to organizations looking to select an ERP solution?

12:09 With so many options, so many marketing and sales approaches, and many organizations having never been through an ERP selection previously, how can organizations focus on looking at the true differentiators with ERP vendors? What are some things to consider when trying to understand the true differentiators between ERP options during the selection process?

17:58 How would you describe your general understanding of ERP implementation success rates in the field?

20:53 What would you say are some of the most significant challenges in an ERP organizational change effort?

27.25 What is the future of ERP in general? What are some of the innovations and emerging technology driving ERP in 2022? AI, chatbots, and predictive analytics…?

30:22 In terms of Epicor product specifically, what are the emerging technologies that Epicoris actually building, or plans to build, over the next 1-3 years that you think will act as a competitive differentiator for Epicor?

33:23 What is more likely 1) nearly perfect success with no major challenges or 2) Some challenges but the organization endures (due to strong culture) and therefore success?

37:47 As you know implementation process and methodology is crucial, what can you share with our listeners as to how you feel your implementation process is a differentiator from other ERP players?

40:20 What are your thoughts on ERP software customization?  Customization can be good in order to better fit the operational processes. But isn’t too much a danger?

45:11 As fellow practitioners, we absolutely benefit from learning from our colleagues and friends, both “boots on the ground” as well as researchers. How would you summarize this conversation? How can they take what they learned from this podcast and use it in practice?

More Related Episodes from TheERPocj 

Episode 63ERP Vendor: Let’s Explore Infor Differentiators For ERP Success – Arsenin Rodriguez 

Episode 42ERP: What is Fulcrum – Yu Sunny Han 

Episode 27ERP: What is Microsoft Dynamics 365 – Cristiano Gherardini 

Episode 26Niche ERP and Competitive Differnatiators – Craig Skonieczny

Episode 25Private Equity: IRR, EBITDA, and the value of ERP – Pete Malone 

Episode 21Industry Specific ERP and Differentiators: People, Process, and Technology – Paul Van Metre

Episode 5The Benefit of Industry Specific ERP Platforms and Emerging Technologies in ERP – Paul Magel

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