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The ERP Organizational Change Journal

Episode 63:

ERP Vendor: Let’s Explore Infor ERP Software Solutions and Differentiators for ERP Success

by | Jul 21, 2022

About this Episode

In this episode, we will learn about a specific ERP vendor, Infor with Vice President of Development, Arsenin Rodriguez.

Objective research suggests there is one best ERP solution for each and every unique organization. But what does that really mean?  The organization needs to take the time and effort to find that “one best fit” without making assumptions.

Research suggests that ERP systems selection, implementation methodology, and partner selection are critical for a successful ERP organizational change project. So in this episode, we explore a specific ERP vendor, Infor, to get their thoughts on ERP trends, ERP differentiators, and much more!

Arsenin Rodriguez

Arsenin Rodriguez

Vice President Of Development at Infor


About Infor

Infor is a global leader in business cloud software specialized by industry. With 17,000 employees and over 60,000 customers in more than 175 countries, Infor software is designed for progress. To learn more, please visit or check out all of our websites on


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Episode Highlights 

05:20 What is Infor? What is it and who are your customers?

06:35 How would you define ERP for our listeners?

08:01 Suppose you are leading a kickoff meeting for an organization that is just starting an ERP implementation. How would you define and describe for them “success” in terms of an ERP organizational change?

09:34 Would you agree that ERP system selection is on one of the most crucial decisions to be made during an ERP organizational change endeavor? Why? So, as you know there are many, hundreds, of different vendors in the ERP space. What would be your general advice to organizations looking to select an ERP solution?

11:05 With so many options, and so many marketing and sales approaches, how can organizations focus on looking at the true differentiators with ERP vendors? Many organizations have never been through an ERP selection previously, what are some things to consider when trying to understand the true differentiators between ERP options during the selection process?

14:40 What is your general understanding of ERP implementation success rates in the field?

18:41 What would you say are some of the most significant challenges in an ERP organizational change effort?

21:34 What is the future of ERP in general? What are some of the innovations and emerging technology driving ERP in 2022? AI, chatbots, and predictive analytics…?

25:03 In terms of the Infor product specifically, what are the emerging technologies that Infor is actually building, or plans to build, over the next 1-3 years that you think will act as a competitive differentiator for Infor?

27:52 What is more likely 1) nearly perfect success with no major challenges or 2) Some challenges but the organization endures (due to strong culture) and therefore success?

32:22 As you know implementation process and methodology is crucial, what can you share with our listeners as to how you feel your implementation process is a differentiator from other ERP players?

35:26 What are your thoughts on ERP software customization?  Customization can be good in order to better fit the operational processes. But isn’t too much a danger?

43:31 As fellow practitioners, we absolutely benefit from learning from our colleagues and friends, both “boots on the ground” as well as researchers. How would you summarize this conversation? That is if you had to distill your work into 3 or 4 sentences, what would you say to our listeners? how can they take what they learned from this podcast and use it in practice?

More Related Episodes from TheERPocj 

Episode 42, ERP: What is Fulcrum Yu Sunny Han

Episode 27, ERP: What is Microsoft Dynamics 365 Cristiano Gherardini

Episode 26, Niche ERP and Competitive Differnatiators Craig Skonieczny

Episode 25, Private Equity: IRR, EBITDA, and the value of ERP Pete Malone

Episode 21, Industry Specific ERP and Differentiators: People, Process, and Technology Paul Van Metre

Episode 5, The Benefit of Industry Specific ERP Platforms and Emerging Technologies in ERP Paul Magel 

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Nestell & Associates is a strategy and management firm. We can help you take your portfolio companies to the next level by demonstrating how to execute a scalable, methodical, and disciplined approach to digital transformation success. Merger and acquisition ERP digital transformations can be a significant challenge. But a solid framework is built on good practices with proven success. We have a successful track record with integrations, upgrades, mergers, and acquisitions, and we want to share our methods with you. Our leadership experience in organizational change, information technology, ERP, and digital transformation crosses multiple industries.

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