Episode 61: Successful ERP Learning Results Through Instructional & Organizational Learning Design Processes

About this Episode

We discuss “ERP Organizational Change Learning” in this episode with Dr. Lisa Giacumo. We dive into how effective ERP organizational change learning can be an invaluable tool for business readiness, continuous improvement, and value realization.

We do know that ERP organizational change can be challenging. Effective strategy and alignment of a business within an ERP organizational change effort means addressing several factors which often include; empathic design thinking, proper evaluation, needs assessment, individual interventions, alignment of the organizational culture, and meeting desired performance outcomes. We learn more about how deliberate instructional and organizational learning design processes (with the help of state-of-the-art research and evidence-based practice) can contribute to your ERP success. So let’s learn more as we further explore these ideas with Dr. Giacumo. 

More about Lisa

Her research and teaching interests include diversity, equity, and inclusion, design to support global and cross-cultural workplace learning needs, the use of technology for workplace learning and performance improvement, and the preparation of instructional designers. She has worked internationally as an instructional designer, trainer, and manager for businesses, universities, non-profits, and NGOs.

Connect

• lisagiacumo@boisestate.edu

More Resources

• https://www.linkedin.com/company/marcc-lab/
• https://lisagiacumo.wixsite.com/marcclab 
• https://www.boisestate.edu/opwl-marcc-rdt-group-lab/
• https://www.boisestate.edu/opwl/faculty-staff/lisa-giacumo/
• https://works.bepress.com/lisa_giacumo/

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Episode Mentions

• Nestell, J (2020), “ERP Organizational Change Success: It’s a Matter of Applied Principle” (https://nestellassociates.com/erp-organizational-change-success-its-a-matter-of-applied-principle/) 
• Giacumo, L. A., Villachica, S. W., & Breman, J. (2018), “Workplace Learning, Big Data, and Organizational Readiness: Where to Start?”, In Digital workplace learning (pp. 107-127). Springer, Cham. https://link.springer.com/chapter/10.1007/978-3-319-46215-8_7
• Giacumo, L.A., Johnson S.,  (2018), “Presentation, Manage Cognitive Load to Increase Training Transfer”, International Society for Performance Improvement 2018 Annual Conference, Boise State University, https://works.bepress.com/lisa_giacumo/31/
• Giacumo, L.A., Chen J., Cruz A.S., “Presentation, Mentoring, Workplace Learning, and Performance Improvement: Evidence, Evaluation, and Research Methods Updates from a Multiple Studies Review”, 2017 Association for Educational Communications and Technology Conference (2017),  https://works.bepress.com/lisa_giacumo/26/

Episode Highlights 

04:11 From an ERP organizational change perspective, what is the value of effective and efficient learning and development? I mean, why should anyone care?

06:39 Please tell our listeners more about this idea of “empathic design thinking”. What does that mean exactly?

10:48 You share online that “My work is grounded in state-of-the-art research and evidence-based practice. I keep abreast of trends, new practices, and updated findings, regularly.” How valuable is it for practitioners to leverage current research and long-standing L&D principles?

14:34 One of your areas of interest is Organizational Development & People Development. This includes such notions as Performance Improvement, Systems Mapping & Design, Workplace Learning Systems Strategy, and Facilitation of Workplace Learning. In general, what tactical pointers can you share in terms of “Facilitation of Workplace Learning” especially? What would that look like?

21:12 You contributed to a book, called “Workplace Learning, Big Data, and Organizational Readiness: Where to Start?”  with Steven W. Villachica and Jeroen Breman. Can you share more with our listeners, especially in terms of organizational readiness?

24:55 Whether adult learners in organizations or children in schools, can you share more about the idea of “Cognitive Load”.  You actually had a presentation titled “Manage Cognitive Load to Increase Training Transfer” with Sabrina Johnson. Please tell our listeners more about the value of this idea.

Presentation, Manage Cognitive Load to Increase Training Transfer, International Society for Performance Improvement 2018 Annual Conference (2018), Lisa A. Giacumo, Boise State University. Sabrina Johnson, Boise State University. https://works.bepress.com/lisa_giacumo/31/

32:00 Based on the following Presentation, would you mind sharing the conclusion of this study with our listeners?

Presentation, Mentoring, Workplace Learning, and Performance Improvement: Evidence, Evaluation, and Research Methods Updates from a Multiple Studies Review, 2017 Association for Educational Communications and Technology Conference (2017), Lisa A. Giacumo, Boise State University and Jie Chen, Boise State University, and Aurora Seguinot Cruz, Boise State University, https://works.bepress.com/lisa_giacumo/26/

37:29 If you were going to give advice to an organization regarding successful ERP implementation as a tool for business continuous improvement and value realization, what would you say in terms of learning, leadership, and culture? How would you summarize this conversation?

More Related Episodes from TheERPocj & Blog Posts

• Episode 49 – ERP Organizational Change: Stakeholder Dynamics, with guest Samantha Jung-Fielding
• Episode 48 – ERP Organizational Learning with guest Mike Taylor
• Episode 44 – An ERP Critical Success Factory: Organizational Learning with guest Dr. Clark Quinn
• Episode 37 – Learning and Development and Human Performance Technology and its Return on Investment with guest Dr. Tim Brock, 
• Episode 30 – Evidence-Based Performance Improvement with guest Guy Wallace
• Episode 22 – Effective Principle Based Learning with guest Alex Salas
• Episode 4 –  Achieve Organizational Culture Change Success with guest Dr. Daniel Denison
• Episode 2 – Organizational Performance Improvement with guest Dr. Richard E. Clark

• The Role of Learning in ERP Organizational Change Success

• ERP Success: Organizational Knowledge