by | Oct 18, 2022

Amazon MusicApple PodcastsGoogle PodcastsRSSSpotify

About this Episode

In this episode, we discuss “ERP Organizational Learning and Performance Improvement”. With our Guest, Carol Panza. Carol shares pointers and insights into how effective and efficient learning and development advocates for performance improvement which advocates for successful ERP organizational change. 

Knowledge sharing and organizational learning are two organizational culture influences that contribute to ERP organizational change success. Organizations that can recognize, advocate for, and adequately execute knowledge-sharing and organizational learning tactics increase the likelihood of performance and success. Organizational learning is positively associated with organizational improvement, development, and, therefore, success. Knowledge-related influences facilitate organizational performance and improvement and thus play a significant role in improving the effectiveness of ERP organizational change. This requires that the organization has a general culture of sharing and learning. Acceptance, understanding, and mindset amongst stakeholders regarding the value of knowledge sharing and organizational learning during a large-scale ERP implementation is a critical success factor. In fact,  organizational learning takes deliberate intent to embed learning as an organizational culture asset. In this episode, we will explore this topic further. 



Carol Panza

Carol Panza-
Owner, CMP Associates and Management Consulting Consultant

More About Carol

Carol M. Panza is known for her outside-in, results/accomplishment-focused analysis skills for effective, sustainable performance improvement. She uses organization mapping as a key analysis, communication and people engagement tool and is very experienced at helping others to build their analysis skills.

Carol was Senior Associate at Applied Performance Analysis and The Rummler Group before forming CMP Associates in 1985. She has worked with clients from a broad range of industries and countries over the years. A small sample of her diverse client base includes: ABB (India), Bell Communications Research (Bellcore), British Oxygen, Casio, Dynamic Healthcare Services, EMO Nuclear Power Plant (Czechoslovakia), Exxon International, Glaxo, Indiana Bell Telephone, Sherwin-Williams (Stores Group, Automotive Aftermarket, Specialty Brands), Telcordia/SAIC, The Associates Financial Services, and Xport – International Trade Organization of the Port Authority of NY and NJ.

Publications include many articles, book chapters and a book, entitled, Picture This . . . Your Function, Your Company.

She is very active professionally, serving from 2007 through 2018 on the Board (including 2 years as Chair) of the International Federation of Training and Development Organizations (IFTDO), to which the International Society for Performance Improvement (ISPI) has belonged for many years, as a member organization. Carol has also served on the Board for ISPI (global) as well as locally for the NJ Chapter and has served an Advisor to, or Member of the Board of Directors for the International Society for Performance Improvement – Europe, Middle East, Africa (ISPI-EMEA), since its inception, serving as President from 2008 to the present.

Carol was the recipient of the ISPI Distinguished Service Award 2007 and was awarded Honorary Life Member of the Society in 2014. As an example of “giving back,” Carol was also Co-Project Manager, along with Dr. Roger Addison, and lead Analyst for the first, very successful, ISPI Community Service Project, undertaken for the outstanding Settlement Music School (SMS) in Philadelphia. The team successfully helped SMS to help itself in its ongoing efforts to become “even better.”

Carol holds a BS in Business Administration (Marketing) and an MBA (Industrial Relations). She was one of the first to receive ISPI’s CPT (Certified Performance Technologist), after the certification was established.


Phone: +1-973-455-0420


Web Site:

Episode Mentions 

Panza, C. M. (1989). Picture this… your function, your company…. Performance+ Instruction, 28(1), 10-17. 

Panza, C. M., & Jame, R. I. (1991). Achieving business and team-building objectives through a single program. Performance+ Instruction, 30(8), 1-11.

Cook, J. R., & Panza, C. M. (1987). ROI: What should training take credit for. Training, 24(1), 59-60.

Episode Highlights Timeline 


08:59 How would you define effective and efficient organizational learning? 

*(For the next 3 questions) What is your fundamental approach towards performance improvement? 

REFERENCE (pulled from the website “Three (3) very fundamental concepts differentiate our approach to performance improvement. These concepts are conspicuously missing from Total Quality Management (TQM) and Business Process Re-engineering (BPR). They make our approach effective while hindering those who fail to apply them. The concepts include;

12:33 Establish the CONTEXT,

17:31 Specify PROCESS,

26:19 Create a supportive environment for PERFORMERS”. 

31:36 In your book “Picture This– Your Function, Your Company”, you discuss “How do you know for sure that there are no unintended conflicts in departmental objectives within your company?” Please elaborate and explain more to our listeners please. 

34:42 If you were going to give advice to an organization preparing for an ERP implementation, what little golden nugget would you like to leave with our listeners?  


Related Episodes 

Episode 2 Organizational Performance Improvement Dr. Richard E. Clark 

Episode 4 Achieve Organizational Culture Change Success Dr. Daniel Denison 

Episode 19 Training Evaluation Dr. Jim Kirkpatrick 

Episode 22 Effective Principle Based Learning Mr. Alex Salas 

Episode 30 Evidence-Based Performance Improvement Mr. Guy Wallace 

Episode 44 A ERP Critical Success Factory: Organizational Learning Dr. Clark Quinn


Latest Episodes


Submit a Comment

Your email address will not be published. Required fields are marked *

About Nestell & Associates

Nestell & Associates is a strategy and management firm. We can help you take your portfolio companies to the next level by demonstrating how to execute a scalable, methodical, and disciplined approach to digital transformation success. Merger and acquisition ERP digital transformations can be a significant challenge. But a solid framework is built on good practices with proven success. We have a successful track record with integrations, upgrades, mergers, and acquisitions, and we want to share our methods with you. Our leadership experience in organizational change, information technology, ERP, and digital transformation crosses multiple industries.