Learning and Development is a cornerstone of ERP Implementation Success
In the realm of enterprise resource planning (ERP), education stands as a cornerstone of implementation success. Yet, despite its significance, the emphasis on user training often falls short, with courses primarily focusing on computer/system operation rather than delving into the core concepts and spirit of ERP systems. As highlighted by Yu, C. S.,2013, “Causes influencing the effectiveness of the post‐implementation ERP system“, this discrepancy can significantly impact the effectiveness of post-implementation ERP systems.
Key to ERP Success: Intentional and Methodical Learning Founded in Principle
Organizational ERP training and learning encompasses various stages, ideally supported through scaffolding. This gradual process guides employees toward a comprehensive understanding of the conceptual, functional, and process support value offered by an ERP solution. It begins with organizational readiness and preparation, progressing through conceptual understanding, specific functional training, practical labs, conference room piloting (CRP), and user acceptance testing (UATs). Numerous studies, including those by Vincent, Soni, Venkat (2018), Noudoostbeni, Ismail, Jenatabadi, Yasin (2018), and Momoh, Roy, Shehab (2010), underscore the critical role of proper training in ERP implementation success. Unfortunately, many organizations overlook or underestimate the importance of structured end-user education. Even when ERP training is considered, inadequate time allocation often leads to unrealistic expectations and a steep learning curve for users.
Effective ERP Training Transfers to the Real-World
Formal training sessions, CRPs, and UATs offer valuable insights, but the true test arises during the go-live phase when employees must navigate the ERP system in real-world scenarios. Comfort and familiarity with the new ERP solution play a pivotal role in ensuring a smooth transition post-go-live. Mere execution of functional tasks in a classroom setting isn’t sufficient. End-users must grasp the upstream and downstream implications of their actions on organizational processes, understand error resolution, and comprehend data flow within the system. Effective ERP training goes beyond mere instruction; it aims to embed ERP knowledge into users’ muscle memory, making interactions with the system intuitive and seamless. The goal is to empower employees to handle challenges independently, ensuring minimal disruption to operations. Furthermore, the impact of ERP training and learning isn’t merely anecdotal; its influence can be tangibly measured in the form of increased proficiency and smoother implementation processes.
Nestell & Associates: Leaders in Effective ERP Learning
In essence, ERP training serves as a fundamental building block in the success of ERP implementations. It’s a continuous process that should be integrated into organizational culture, ensuring that users not only understand the ERP system but also appreciate its broader implications on business operations. Ultimately, a well-trained workforce forms the bedrock of a resilient and adaptable ERP ecosystem, capable of driving sustained growth and innovation.
Learn more on “The ERP Organizational Change Journal” Podcast
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