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The ERP Organizational Change Journal

Episode 60:

Evaluating & Facilitating Positive Organizational Change Methods

by | May 26, 2022

About this Episode

In this episode, we dive into making effective ERP organizational change through effective ERP project recovery, including data-driven change, team engagement and action, change monitoring and evaluation.

Dr. Jeanne Anderson is Professor Emerita at St. Cloud State University.  Additionally, she is a Performance improvement specialist, change facilitator, and practitioner of problem-based learning and flipped instruction model. Jeanne specializes in community change, human performance technology, productivity improvement, data collection and analysis, and learning and organizational needs analysis.  So let’s learn morr as we  further explore these ideas with Jeanne. 

Jeanne Anderson

Jeanne Anderson 

Professor Emerita at St. Cloud State University

More about Jeanne

Jeanne Anderson, EdD, CPT  began facilitating change while working in the business world in training and performance improvement. She found, through 39 years of experience, including volunteer work business and academia, that there were many overlapping practices between change initiatives in business and the community. These practices are described in her book Making Change: Facilitating Community Action. She has interests in eLearning, intercultural issues in training and performance improvement. She is professor emerita of St Cloud State University.



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Episode Mentions

Ishikawa Diagram,

Senge, P. M. (2006). The fifth discipline: The art and practice of the learning organization. Currency.

Colorado State University Prevention Research Center,

Episode Highlights 

03:45 How do you go about understanding what the true and root opportunities are? Whether organizational ERP change, workplace performance improvement change, or even community change. How do members come to understand and agree on what change is needed?

08:02 What does effective facilitation look like and how do you know?

13:40 You discuss “the “six stage model” for creating effective change. To get us started and just from a high-level (we’ll dive into some more details), can you share with our listeners what that is?

15:20 You discuss using data to drive change and change evaluation. How do you do that exactly? What type of data do you use?

20:26 Can data be used to advocate for team engagement? If so, how?

21:05 Your book “focuses on the human side of the change process while also teaching the practical skills necessary for individuals to reach their goal.”  What exactly do you mean by “the human side”.

25:08 In your description you state that “Every community has issues or opportunities that need to be addressed. The expert knowledge of community members could be the key to creating lasting change. By making community members into facilitators, Making Change: Facilitating Community Action suggests they can guide community members through the process of making change and to help them determine their goals and methods.”  Please explain to our listeners what you mean by “methods” and maybe provide an example?

30:37 In your book you discuss (Chapter 2 I believe) “Observe, Wonder and Reflect”. Is this difficult to teach and train? Is this an intentional activity that, like anything, takes practice?

32:46 You have a whole chapter called “Detours”? What does this mean and why?

35:47 This is one of my favorite topics in your book, “Mental Models and Frameworks”, can you share with our listeners what a mental model is and why it matters?

39:17 Do you have any tactical advice for “Change Resistance”?

43:18 Can you share with our listeners, what is “Force-Field Analysis”?

46:10 Just how critical is effective Monitoring and Evaluation? And, do you think that this is an area often minimized during an organizational or community change effort?

48:57 If you were going to give advice to an organization regarding successful ERP implementation as a tool for business continuous improvement and value realization, what would you say in terms of learning, leadership, and culture? How would you summarize this conversation?

More Related Episodes from TheERPocj 

Episode 2 Organizational Performance Improvement Dr. Richard E. Clark

Episode 3 Transformative Leader Ron J. West 

Episode 9 The Performance and Organizational Development Dr. Timo Sandritter 

Episode 15 Effective organizational Change Dr. Eric A. Canny 

Episode 29 Iterative Management Ed Muzio 

Episode 30 Evidence-Based Performance Improvement Guy Wallace 

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