The ERP Organizational Change Journal

Episode 64:

Finding ERP Success with Organizational Learning Strategy and Behavior

by | Aug 9, 2022

About this Episode

In this episode, we dive into a fundamental and key notion to ERP organizational change success, organizational learning. Our guest will share some insight into the basic learning principles, learning behaviors, and tactical actions to support organizational learning.

For large-scale ERP organizational change,  organizational leadership can take advantage of learning from others whether in practice or research.  One thing that we do know from research is that team learning behaviors may have had a significant and consistent positive effect on team performance and hence ERP success.

Research also suggests that intentionally creating cultures of inquiry in which organizational stakeholders engage in learning with the intent of improving their processes and practices is a signification benefit.  Furthermore, some research suggests that in a positive culture of inquiry and learning, employees should be left to feel that communication does not equate to criticism. To promote a culture of inquiry, it is important to understand how the manager perceives, values, and promotes questioning and learning. In this episode, we learn more about this topic with Julie.


Julie Dirksen

Julie Dirksen

Learning Strategy and Design

More About Julie

Julie Dirksen is the author of the book Design For How People Learn and an independent consultant and instructional designer who has more than 20 years’ experience creating highly interactive e-Learning experiences for clients ranging from Fortune 500 companies to innovative technology startups to major grant-funded research initiatives.

Her focus has been on utilizing the disciplines of educational psychology, instructional design, and behavioral science to promote and support the improvement of peoples’ lives through sustainable long-term learning and behavioral change. She holds an M.S. degree in Instructional Systems Technology from Indiana University and has also been an adjunct faculty member at the Minneapolis College of Art and Design.


Connect with Julie


Facebook Group – Design for How People Learn

Nerdy Shop Talk with Julie Dirksen and Tracy Parish

Design Better Learning – Online Courses

Amazon MusicApple PodcastsGoogle PodcastsRSSSpotify


  • Dirksen, J. (2015). Design for how people learn. New Riders.
  • Seligman, M. E. (1972). Learned helplessness. Annual review of medicine, 23(1), 407-412.
  • Duhigg, C. (2012). The power of habit: Why we do what we do in life and business (Vol. 34, No. 10). Random House.
  • Duhigg, C. (2016). Smarter faster better: the transformative power of real productivity. Random House.
  • Brinkerhoff, R. O. (2005). The success case method: A strategic evaluation approach to increasing the value and effect of training. Advances in Developing Human Resources, 7(1), 86-101.
  • Snowden, D. (2010). The cynefin framework. YouTube video, 8, 38.
  • Dr. Antonio Damasio,
  • E-Learning Heroes,
  • Kim, A. J. (2006). Community building on the web: Secret strategies for successful online communities. Peachpit press.

Episode Highlights 

11:28 There is “learning” and then there is effective and efficient learning. For this reason, organizations benefit by reflecting on learning needs, determining learning goals, evaluating resources, evaluating progress, and modifying learning approaches if needed. would you agree with this statement? Please elaborate.

13:23 As a follow-up then, can you describe for our listeners “INSTRUCTIONAL GAP ANALYSIS” as a “systematic framework for breaking down a learning challenge and selecting appropriate and effective learning strategies.”?

In fact, regarding Chapter 1: Where Do We Start? , you share that “ If learning is a journey, what’s the gap between where they are and where they need to be? Sometimes that gap is knowledge, but just as often the gap can be skills, motivation, habit, or environment.”

23:22 In your book and in your work you talk about this idea of “DESIGN FOR BEHAVIOR CHANGE”. What do you mean by “Learn to use research-based diagnostic tools to analyze and select interventions for difficult behavior change challenges”.?

26:32 In your work you discuss the idea of designing training for complex skills and you state that “using frameworks from complexity science and the science of expertise development to diagnose complex learning problems and design experiences that support complex skill development.” Is an important part of the process. In fact, you have workshops to discuss this. What is this and why is it important?

35:10 What can you share with our listeners in terms of “The Science of Attention and Engagement for Learning”. Can you just share maybe some principles that you apply in your work? I guess this question is falling into the “Motivation Science” category as well.

44:40 About “Design for Social and Informal Learning”? How does that work and what does that look like?

52:47 Lastly Julie, If you were going to give advice to an organization regarding successful learning what little golden nugget would you like to leave with our listeners?

Related Episodes from TheERPocj 

Latest Episodes


Submit a Comment

Your email address will not be published. Required fields are marked *

About Nestell & Associates

Nestell & Associates is a strategy and management firm. We can help you take your portfolio companies to the next level by demonstrating how to execute a scalable, methodical, and disciplined approach to digital transformation success. Merger and acquisition ERP digital transformations can be a significant challenge. But a solid framework is built on good practices with proven success. We have a successful track record with integrations, upgrades, mergers, and acquisitions, and we want to share our methods with you. Our leadership experience in organizational change, information technology, ERP, and digital transformation crosses multiple industries.