The ERP Organizational Change Journal

Episode 51

ERP Organizational Change: How Leaders Can Prepare

by | Jan 5, 2022

About this Episode

In this episode, we discuss “ERP Organizational change: How Leaders Can Prepare” with guest Maureen Metcalf. We will focus on some key notions that she discusses in her blog “How Leaders Can Prepare Themselves For A Digital Transformation”. 

As proposed successful ERP implementation factor research has evolved, research has considered the non-technical side of ERP organizational change to understand for example how leadership, organizational culture, stakeholder dynamics, team performance and measurement, and organizational diversity might be important.

Research suggests that the knowledge, discovery, and application of CSFs can be utilized by organizational leadership to ensure ERP organizational change success.  Leaders need to reflect upon their leadership as, for one example, lack of clear leadership could prohibit organizational learning. In this episode, we will further explore these ideas further with Maureen.

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Maureen Metcalf

Maureen Metcalf

Founder, and CEO of the Innovative Leadership Institute, a highly sought-after expert in anticipating and leveraging future business trends.

“I help leaders elevate their leadership quality and transform their organizations to create sustainable impact and results.”

More about Maureen

I captured my thirty years of experience and success in an award-winning series of books used by public, private, and academic organizations to align company-wide strategy, systems, and culture with innovative leadership techniques. I am also a Fellow with the International Leadership Association and I serve on the Advisory Board at the School of Strategic Leadership at James Madison University.

As a preeminent change agent, I have set strategic direction and then transformed my clients’ organizations to deliver significant business results such as increased profitability, cycle time reduction, improved quality, and increased employee effectiveness.

For years, I have shared my hard-won insights – through conference speaking, industry publications, radio talk-shows, and video presentations. I am a regularly featured author for I host the Voice America international radio show focusing on innovative leadership, and the author of an award-winning book series on Innovative Leadership, including the Innovative Leaders Guide to Transforming Organizations, winner of a 2014 International Book Award.

I have been recognized for my contributions to the fields of leadership, innovation, and technology field by being named Business First BizTech Executive of the Year 2019, ComSpark Power Player 2018, 2019, and 2020 and Ten Influential Business Leaders to Watch 2020.

The Innovative Leadership Institute has a 20-year track record of delivering value to high-performing clients ranging from local Ohio small businesses to Fortune 15 organizations to the US Armed Forces.  Client industry mainstays include technology, engineering, manufacturing, financial, and medical services.  The Innovative Leadership Institute also has an international presence, having been on-the-ground helping companies in the United Kingdom and Europe.

Areas of speaking and coaching include innovative leadership development, leadership trends, increasing resilience, leading during disruptive times, creating the DNA of innovation, many others.

More about this episode

We do know through sound research that a leaders  ability and self-efficacy in articulating a clear and compelling vision and direction to motivate project team members to achieve the maximum ERP project success is equally as critical. It is also known that leadership’s participation in the ERP learning sessions has a direct and positive correlation to a culture of participative decision making. Gilley and colleagues (2009) stated that the behaviors of organizational leaders have a direct effect in advocating for an environment of organizational change. Furthermore, the concept of transformational leadership (and leadership in general) is a recurring theme in ERP organizational change research.

Research suggests that for organizational that realized ERP success there was a common denominator: executives that inspired and motivated, were intellectual in their approach, and were intellectually considerate of employees

We explore these ideas and more with Maureen.


Episode Mentions


More Related Episodes from TheERPocj 

Episode 49: ERP Organizational Change: Stakeholder Dynamics, Samantha Jung-Fielding

Episode 47: Effective ERP Transformation, Mr. Ganapathy Iyer 

Episode 43: Leveraging Organizational Change, Robert W. (or “Jake”) Jacobs

Episode 44: An ERP Critical Success Factor: Organizational Learning, Dr. Clark Quinn 

Episode 24: Slow Down to Speed Up and Thrive in a 24/7 World,  Dr. Liz Bywater 

Episode 16: Digital Transformation: Leadership and Tools, Geoffrey Cann

Episode 4: Achieve Organizational Culture Change Success, Dr. Daniel Denison, 

Episode 2: Organizational Performance Improvement, Dr. Richard E. Clark


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About Nestell & Associates

Nestell & Associates is a strategy and management firm. We can help you take your portfolio companies to the next level by demonstrating how to execute a scalable, methodical, and disciplined approach to digital transformation success. Merger and acquisition ERP digital transformations can be a significant challenge. But a solid framework is built on good practices with proven success. We have a successful track record with integrations, upgrades, mergers, and acquisitions, and we want to share our methods with you. Our leadership experience in organizational change, information technology, ERP, and digital transformation crosses multiple industries.