About this Episode
In this episode, we discuss ERP Change management best practices, processes, and management with Mr. David Amborski.
David shares with us his ERP change management strategy, his definition of ERP success, ERP challenges and success rates, keys to project management, reasons for ERP failure, the role of organizational culture, the value of effective learning and development (L&D), change readiness, and more!
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Vice President of Enterprise Learning Solutions at TrainingPros
More About David
David’s role at TrainingPros is VP of Enterprise Learning Solutions. His responsibilities in this role is to manage the design, development and measurement of innovative change management, training and performance improvement processes in support of Business Transformation and Process Improvement Projects. David has led numerous large-scale change management and learning engagements related to Business Transformation and Business Process Optimization. He has over 45 years of industry experience and has led and provided Quality Assurance Management and Oversight on over 24 Enterprise Resource Planning (ERP), Business Transformation and related consulting engagements.
David is recognized as an expert in process assessment and employee skill development. He has been a guest instructor for Process Improvement courses at several universities. David is also certified in Lean Manufacturing and holds a Six Sigma Green Belt certification. He has numerous publications including the popular free downloadable iBook: Practitioners Guide to Change Management.
Connect with David
Episode Highlights & More about this Episode
04:51 How would you define ERP?
07:11 Suppose you are leading a kickoff meeting for an organization that is just starting an ERP implementation. How would you define and describe for them “success” in terms of an ERP organizational change?
09:50 How would you describe your general understanding of ERP implementation success rates in the field, based on your own work, anecdotal evidence of others, and your research?
13:35 From your experience implementing ERP, what would you say are the most critical aspects of ERP Implementation Project Management? Why do you think many ERP projects fail to deliver on expectations? There have obviously been countless papers written highlighting all sorts of reasons for ERP failure.
17:02 I know that this is a loaded question, but what role does the overall corporate culture play in ERP organizational change and why?
19:02 What challenges do you most often face as you implement ERP?
19:56 What about training and learning & development (L&D) in the organization? To what extent do you suggest and encourage opportunities for training and learning? Before implementation? During? Post?
22:28 would like to share an article you co-authored titled “Preparing for Transformational Change: a Framework for Assessing Organizational Change Readiness” (Jan 2, 2017, International Journal of Human Resources Development and Management, Vol. 17, https://www.researchgate.net/publication/318563962_Preparing_for_transformational_change_a_framework_for_assessing_organisational_change_readiness) with co-author Gayla Napier. Can you share with our listeners what a Change Readiness Assessment looks like and what it is designed to measure?
25:27 You also have a book called “Practitioners Guide To Change Management” (Mar 2014, Internal White Paper – Virtual Consulting Solutions, LLC, https://books.apple.com/us/book/practitioners-guide-to-change-management/id517027024) Can you share, in general, how Change Management is being viewed in today’s business environment? And maybe provide some key points on how to properly guide an effective and efficient Change Management process. What value should organizations put in Change Management? And how do you tactically manage?
27:14 When you go through an ERP organizational change process, are there even any conflicts? Or is it more typical that everything is “kumbaya”?
29:31 What leadership styles, or attributes, would you say were most prevalent during the best of your ERP implementation experiences?
31:53 To put you on the spot and you can only choose 4, What would you say were the most critical success factors required of ERP organizational change success?
32:57 As fellow practitioners, we absolutely benefit from learning from our colleagues and friends, both “boots on the ground” as well as researchers. How would you summarize this conversation? That is if you had to distill your work into 3 or 4 sentences, what would you say to ERP organizational change practitioners?
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