Learning and Development and Human Performance Technology enhance the effectiveness of ERP transformations.
Human Performance Technology – An Integrated Approach
HPT, defined as an integrated systems approach to improving human performance by Farrington and Clark, emphasizes adopting research results to turn them into practical, cost-beneficial performance solutions. Clark and Estes (2008) advocate for the adoption of research evidence, stating that it dramatically increases the chances of success in performance improvement programs. This evidence-based approach is fundamental to effective organizational learning. Scott and Vessey (2018) wrote in their article “Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure” that “In this paper, we focus on how organizational learning relates to success and failure of ERP implementations. Organizational learning is often associated with organizational improvement and development and thus implicitly and indirectly with success (Fiol and Lyles, 1985; Huber, 1991; Nonaka, 1994; Stein and Zwass, 1995).”
Effective Training and Evaluation
Organizational learning is not just an idea that needs to be advocated through organizational culture. Organizational learning also means that individual stakeholders benefit from appropriate and efficient learning effectively transferred to the workplace. Effective organizational learning also implies a learning approach based on evidence-based learning theories and principles. As Clark and Estes stated in their book, “Turning Research Into Results: A Guide to Selecting the Right Performance Solutions” is that organizations benefit from “adopting the results of solid performance research and turn it into practical, and cost-beneficial performance results for your organization.” The fact is, as also stated in their book, “research evidence dramatically increases the chance that a performance improvement program will succeed”.
Organizational Learning and the value placed on learning can be observed by reviewing the ERP organizational change project plans. Additionally, effective training implies and includes effective evaluation. Evidence-based concepts, principles, and techniques are important to notice and apply. Humans tend to learn the best in certain ways. As noted in “Kirkpatrick’s Four Levels of Training Evaluation”, “they truly understand that evaluation is not just about analytics and metrics. It is more about the human spirit behind the measures and the need for a consistent human interface along the way.” This is precisely why Learning and Development (L&D) and Human Performance Technology (HPT) principles grounded in research are powerful and effective. Promoting the way humans learn and effective measurement results in improved organizational learning which in turn promotes ERP organizational change success.
This discussion underlines the essential roles of Learning and Development and Human Performance Technology, coupled with evidence-based strategies, in optimizing ERP organizational change efforts. By embracing research and evidence-based practices as foundational tools, organizations can develop robust systems that significantly enhance the success of ERP implementations. Let this serve as a starting point to fortify change strategies and achieve more effective outcomes in their ERP projects.
Dr. Jack G. Nestell
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Article References
- Clark, R. E. and F. Estes (2008). “Turning research into results: A guide to selecting the right performance solutions”, Information Age Pub Incorporated.
- HPT Treasures: https://hpttreasures.wordpress.com/
- Scott and Vessey (2018). “Implementing Enterprise Resource Planning Systems: The Role of Learning from Failure”
- StyleLearn: https://stylelearn.com/
- Kirkpatrick, J. D. and W. Kirkpatrick (2016). “Evaluation blunders and missteps to avoid.” Training and Development, November: 36-40.
- Kirkpatrick, J. D., & Kirkpatrick, W. K. (2016). Kirkpatrick’s four levels of training evaluation. Association for Talent Development.
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