I am reminded of a quote by economist and professor at the Harvard Business School, Theodore Levitt, who stated that:

“People don’t want to buy a quarter-inch drill, they want a quarter-inch hole.”

ERP The Quarter-Inch Drill Bit

Well, really that quote summarizes the goal of “The ERP Organizational Change Journal” quite nicely. Organizations do not just want ERP systems or ERP implementations. What organizations really want is holistic, sustainable, and successful ERP organizational change. What organizations really want is timely, accurate, and efficient business intelligence. What organizations really want is an honest understanding of the realities and expectations of, and within, ERP organizational change. What organizations really want is to solve real business challenges. What organizations really want are business systems that are aligned with and support the organizational mission, vision, and values.  But, to that end, there is a great deal of interplay between people, process, and technical components of ERP organizational change that can often be underestimated.

“The ERP Organizational Change Journal” would like to scratch the surface more, dig a little deeper, and offer insight through productive and rich conversation. Successful ERP organizational change is not “cut and dry” and solved only with “technology” or “process” changes. While extremely important, technology and process are only a part of the equation. Successful ERP organizational change is as much about organizational culture, organizational learning, leadership, sharing, education, and collaborative learning as it is technology and process.  Success can not be assumed after ERP selection alone.

In order for organizations to maximize the benefits in their investments of ERP organizational change requires that we have genuine and authentic conversations, understand that there is no “technical magic wands”, or that attempting to apply “an industry best practice” means that success is guaranteed.  As friend and colleague, Ron J. West said, “Organizations are much like people”. In that case, positive change certainly requires deliberate organizational focus, reflection, and intent. ERP organizational change is the process of implementing a new ERP solution into an organization. This is often a significant business task due to the often high level of business disruption. Years of previous organizational routines often need to change, processes modified (sometimes significantly), and technology is replaced. This is a highly disruptive endeavor for any organization. This is because there is a complex and dynamic interplay between people, processes, and technology. Additionally, there are many organizational, motivational, and knowledge influences within organizational change that come into play.

So, while the benefits and competitive advantages of a new ERP are well understood. What is also well understood is how challenging such an endeavor can actually be. We believe that to distill success influences into a rather simplistic view is actually a disservice to organizations. The drill bit alone is not what organizations are after.

The goal for “The ERP Organizational Change Journal”  is really to contribute, even if just a little, to organizational change success. We desire to do this through rich and genuine discussion not only through our new podcast series but through collaboration and through nurturing and supporting relationships of like-minded friends, colleagues, and fellow practitioners. We want to contribute and help organizations through positive change with reflection and improved awareness of the triad dynamics: people, processes, and technology.

Authored by Dr. Jack G. Nestell

Learn More about Nestell & Associates: https://nestellassociates.com/

Learn more about “The ERP Organizational Chane Journal” Podcast: https://nestellassociates.com/podcast-home/

Check out “HPT Treasures”, great resource for “Human Performance Technology – Evidence Based Practices for Performance Improvement”: https://hpttreasures.wordpress.com/2021/01/12/podcast-guest-richard-e-clark-demystifies-decision-making/